La Cantera Vacations from $1,065

Within the first 24hr of our stay, we experienced a number of issues which ultimately resulted in us leaving after one night (booked for 4 nights). - the day before checking in, we received a message stating that the property was trying to charge our card for the whole booking even though we had already booked and paid in full through Expedia. Luckily the bank rejected the payment and we resolved the issue with the property. -upon arrival, we noticed a lot of damage to the room. looks like water damage, missing lights, fans not working and door handles falling off. - we were locked out 2x times on our first day. The property uses an app that creates a code on the lock. This didn’t work the first time and WAS CONFIRMED TO BE MALFUNCTIONING and needed to be re programmed. The 2nd time we were locked out at 9:30pm at night. There is no front desk worker however there was a maintenance person who was eventually able to let us in. This was stressful. - that same night there was a big party above us and went on until 3am. My wife and I didn’t sleep much that night. - due to these two issues on the first night we decided to leave and request a refund. The property denied it however said, if they could recoup their money from the party people above us through their security deposit, they would refund us. They never did but offered us 100$ for the inconvenience which we never received. Will never book a Kristy Collection property again after being treated this bad.

At check in I made the mistake of pulling out cash and from that point on I was marked…staff were begging me for tips…in a verbal way or body language way…when I gave the bell boy $5 for two small bags… he looked disappointed (at check I gave hime $10)…. had a swim-up room …I saw the drink butler once. They staff cater to international people n only to people who tip them on a regular like every meal…every drink…I forgot why I haven’t been back…. I remember now! I only came to Puerta Plata Sosua because my great neice had her first bday party! The property is in the middle of the ghetto but the beach was beautiful looking and the waves were rough. Food is mediocre. You won’t get a hit shower there… in the stores, they double the price once they find out you’re American. I baseball cap becomes $20 n they don’t want to give a receipt b/c they are pocketing 1/2 the money:)…mosquitoes…bring peppermint of OFF …here’s two great ideas LEARN SPANISH n learn how to convert pesos to USD. I give the restaurants a 3…service 3.5 cleanliness..4 …friendliness 3.5…I would try CURIO it’s classier.